Refund policy

At TCG Boss, we want you to be completely satisfied with your purchase. If you need to return or cancel an order, please review the information below to ensure the process is quick and straightforward.

1. Returns Overview
We have a 14-day return policy. This means you have 14 days from the date you receive your order to request a return.

To start a return, please contact us at info@tcgboss.co.uk to request a returns form. Items sent back to us without first requesting a return will not be accepted.

All returns must be packaged securely and sent with a tracked delivery service. Please keep your tracking number for reference.

2. Returning Unwanted Items
Products can be returned within 14 days of purchase for any reason.

Return postage costs are the responsibility of the customer.

Items must be unused, unopened, and in their original packaging and condition.

Sealed products (such as booster boxes or accessories) must remain sealed — with factory plastic wrap and/or tape intact.

Products not returned in this condition will not be refunded.

3. Returning Faulty or Damaged Items
If your item arrives faulty or damaged in transit, please contact us within 14 days of receiving your order.
We will ask for photos or a description of the issue to assess the claim.

Once approved, we will issue a free return postage label.

Faulty or damaged products are typically replaced or exchanged for the same item (subject to availability).

If a replacement is not available, a full refund will be processed.

Please note: Any product faults relating to manufacturing errors (such as misprints, missing cards, or packaging defects in TCG products) must be addressed directly with the manufacturer. We will assist you with this process where possible.

4. What Is Not Eligible for Return
Some products cannot be returned due to their nature. This includes, but is not limited to:

TCG Code Cards or any items containing a single-use, redeemable code.

Opened sealed TCG products, such as booster boxes, if the factory seal or wrap has been removed or damaged.

5. Refund Process
Once your return is received and inspected, we will notify you by email whether your refund has been approved.
If approved, refunds will be issued to your original payment method within 5–7 working days.
Please note that your bank or payment provider may take an additional 3–5 working days to process the refund.

6. Cancellations & Order Amendments
You can cancel an order before it has been dispatched by emailing info@tcgboss.co.uk with your order number.

If your order has already been dispatched (i.e., a tracking number has been issued), it can no longer be cancelled and must be returned instead (see section 2).

In-stock and pre-order cancellations are subject to a 3% cancellation fee (to cover non-refundable payment processing costs).

International order cancellations are subject to a 5% cancellation fee.

7. Lost or Misrouted Orders
TCG Boss is not responsible for delays, loss, or misdelivery caused by incorrect shipping information provided by the customer.
Please ensure your delivery address is accurate before completing your purchase.
If you need to amend your address, contact us as soon as possible before dispatch.

8. Exchanges
If you wish to exchange an item and it is still in stock, we can arrange a replacement once your return has been received and approved.
If the item is no longer available, a refund will be issued instead.
The quickest way to ensure you get the product you want is to return your item for a refund and place a new order.

For all return, refund, or cancellation enquiries, please contact: info@tcgboss.co.uk